By WECT Staff | June 3, 2021 at 4:52 PM EDT – Updated June 3 at 7:25 PM
WILMINGTON, N.C. (WECT) – The Wilmington Fire Department has launched a mobile app to coincide with the beginning of the Atlantic hurricane season in June.
The app is a new tool for the fire department to connect with Wilmington residents and provide information quickly and efficiently to people’s smartphones.
“We are very excited about the launch of our mobile app,” said Fire Chief Buddy Martinette. “The world is trending more and more towards a technology-based approach to communications and connecting with community members. This app will allow us to serve our citizens in a myriad of ways.”
The fire department will be able to send push notifications to the public via the app in times of emergency and users will be able to communicate with the department when something that does not warrant a 911 call requires attention.
For example, during a severe weather event when trees and storm debris are blocking roads, users can take and upload a photo, add a description, tag a location and send it to the department for attention.
The fire department will monitor the app’s digital map, which updates in real time, to log the locations of incidents and initiate an emergency response.
This new tool will provide a clearer picture of the area post-storm and help with the clean-up effort.
“The Wilmington Fire Department is a progressive and innovative team of professionals dedicated to using technology to keep our citizens safe and informed,” said Interim Deputy City Manager Alvin Ragland.
Officials added a warning that this is not a replacement for 911 calls: “It is important to note that this feature should not to take the place of calling 911 in an emergency situation.”
- Instant push notifications
- Emergency and weather information
- FAQs access and services request
- Fire safety tips
- Customer service survey
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